Shipping & Returns
For any questions or help with an order, please contact us at support@vanwinsports.com.
At VANWIN, we stand behind the products we sell and want every customer to have a smooth experience. We understand that sometimes a return, exchange, or shipping issue may come up, so we’ve kept the process as straightforward as possible.
Our Return Policy
Customers have 30 calendar days from the date of delivery to request a return or exchange.
To receive a full refund, items must be new, unused, and in resalable condition, with all original packaging and accessories included. Proof of purchase is required.
All returns and exchanges must be approved by our Customer Service team before being sent back. Please contact us first to receive an RMA number and return instructions.
Items that are not in resalable condition are subject to a 20% restocking fee. Paddles determined to be unacceptable for resale are not eligible for return.
A $6 return label fee will be deducted from each customer-initiated return when a return label is provided by VANWIN.
If the return is due to a product defect or an error on our part, return shipping is free of charge.
For customer-initiated returns or exchanges, the customer is responsible for all shipping costs. Original shipping charges are non-refundable.
Please allow 3–5 business days for us to process your return after it is received. If approved, your refund will be issued to the original payment method within 7 business days.
How to Start a Return or Exchange
Email support@vanwinsports.com with your order information, a brief description of the issue, and photos when applicable.
Our team will review your request and provide an RMA number and return instructions.
Please use the original packaging whenever possible when shipping the item back.
Shipping Information
U.S. Domestic Shipping
We work with local warehouses and logistics operations in the United States to provide fast and reliable domestic shipping.
Standard shipping typically takes 3–5 business days, plus 1 business day for processing.
Business days exclude weekends and federally observed holidays.
Once your order has shipped, please use your tracking number to check the latest delivery status with the carrier.
International Shipping
Yes, we’re happy to serve customers outside the United States.
International orders are shipped through our international logistics partners. Delivery times may vary depending on destination and customs processing.
International orders may be subject to additional duties, taxes, or customs fees. The customer is responsible for any charges required by the destination country.
VANWIN is not responsible for country restrictions, customs clearance delays, duties, taxes, or other fees collected by customs authorities.
Not sure whether we ship to your country? Contact us at support@vanwinsports.com and we’ll be happy to check for you.
Missing Package?
If your package is marked as delivered but you can’t find it, please first check your front porch, side or back entrance, garage, mailbox, nearby delivery areas, and with your neighbors.
If the package still hasn’t turned up after 3 days, please contact us at support@vanwinsports.com with your order number and tracking information.
VANWIN is not responsible for lost orders caused by an incorrect address provided by the customer, including an incorrect apartment number, house number, street, or other shipping information.
We are also not responsible for unclaimed or refused orders.
If a carrier confirms that a package was successfully delivered, including packages that are later reported stolen or missing, VANWIN is unable to issue a refund or credit. Please contact the carrier directly with your full name and tracking number for additional delivery information.
Product Issue?
If you receive a defective product or believe there may be a manufacturing issue, please email support@vanwinsports.com with your order number, a description of the issue, and photos or video when possible.
Our team will review the information and help with the next steps.