SHIPPING, RETURNS & WARRANTY
Have a question or need help?, contact support@vanwinsports.com
At VANWIN, customer service matters to us. We stand behind the quality of our products, and want you to feel comfortable and confident when you order from us. So, we proudly offer a 30-day Returns & Exchanges on products purchased directly through https://vanwinsports.com/
Eligibility: Returns and exchanges are accepted within 30 days from the date your order is delivered.
Condition: We want you to have a fair chance to make sure your paddle fits your game. Normal wear from reasonable trial use is acceptable, but items showing signs of abuse, neglect, or damage beyond ordinary play will not be eligible.
Items that are returned in a condition that significantly affects their resale value may be subject to a 20% restocking fee. A $6 fee will be deducted from each return for a return label.
Please allow 3-5 business days for returns to be processed. If approved, a refund will be issued within 7 business days.
WARRANTY
Every VANWIN paddle comes with a 1 YEAR WARRANTY from the original purchase date. Any issues that are determined to be the result of a manufacturing defect will be covered by VANWIN – that means we’ll send you a replacement paddle, free of charge.
It does not cover damage through improper usage, normal play usage, negligence, abuse, or accidents. It does not cover theft or loss of items. It also does not cover fading graphics, worn grip tape, or regular wear and tear. You must be the original purchaser to be eligible for the warranty.
International customer must pay for their own label to return their paddles for warranty.
Please allow 3-5 business days after we receive your paddle for our team to inspect and verify the issue.
Shipping Information
Orders placed before 12:00 PM PST, Monday–Friday, are generally fulfilled and shipped the same business day.
Orders placed after the cutoff, on weekends, or during holidays and major product launches may require additional processing time.
U.S. Domestic Shipping
We ship throughout the United States. Standard delivery typically takes 4–7 business days after shipment, excluding weekends and federally observed holidays. Once your order ships, you’ll receive tracking information so you can follow its progress directly with the carrier.
International Shipping
Yes, we’re happy to ship to customers outside the United States.
International orders may be subject to duties, taxes, customs fees, or import restrictions imposed by the destination country. These charges are the responsibility of the customer and are not included in your VANWIN order total. VANWIN Sports is not responsible for duties, taxes, customs charges, or country-specific import restrictions.
Missing Package?
If your tracking shows Delivered but you can’t find your package, first check around your front door, side entrance, garage, mailbox, and other safe delivery areas. It’s also worth checking with neighbors in case the carrier left it nearby. If the package still hasn’t turned up after 3 days, contact us at support@vanwinsports.com and we’ll help review the situation.
Claims involving lost, stolen, or missing packages are subject to verification by VANWIN Sports and, when applicable, confirmation from the shipping carrier.
Replacement shipments may be issued at VANWIN Sports’ discretion following our review.
Please note that orders confirmed as lost, stolen, or missing are not eligible for a standard return, exchange, or refund. VANWIN Sports reserves the right to approve or deny a replacement based on the circumstances of each claim.
Our Commitment
We want every VANWIN product to live up to the performance and quality you expect from us.
This policy is designed to give players confidence when ordering while keeping our returns, warranty, and shipping programs fair for everyone.
Thank you for supporting VANWIN Sports.
