Eligibility
1. Items must be new, unused, and include original packaging and all accessories
2. A proof of purchase (receipt or order confirmation) is required
3. All returns or exchanges must be pre-authorized by our Customer Service team with a Return Merchandise Authorization (RMA) number
Return Window
1. 30 calendar days from the date of delivery
2. Items in new, resalable condition with all original packaging qualify for a full refund to the original form of payment
3. Items not in resalable condition are subject to a 20% restocking fee
4. Paddles deemed unacceptable for resale are not eligible for return
5. A $6 return label fee will be deducted from each return
Shipping Costs
1. Our error or product defect: Return shipping is free of charge
2. Customer-initiated returns or exchanges: Customer is responsible for all shipping costs
3. Original shipping costs are non-refundable
Processing Time
1. Returns are processed within 3-5 business days after receipt
2. If approved, refunds are issued within 7 business days to the original form of payment
How to Return or Exchange
1. Email support@vanwinsports.com with your issue and photos
2. Our team will review your request and issue an RMA number for your return or exchange
3. Ship the item back using the original packaging when possible
4. Await inspection and refund
FAQ
What is a standard return policy?
A standard return policy explains eligibility, time limits, shipping costs, restocking fees, and whether refunds are issued to the original form of payment or as store credit. VanWin offers returns or exchanges within 30 days when items meet our policy requirements.
What is the 30 day return policy?
VanWin accepts qualifying product return requests within 30 calendar days of delivery. Items must be new, unused, and in resalable condition with original packaging and accessories.
How do I return an online purchase?
Email support@vanwinsports.com with your issue and photos. Our Customer Service team will review your request, provide an RMA number, and share the next steps for your return or exchange.
How long do I have to return items?
You have 30 calendar days from the date of delivery to request a return or exchange, subject to eligibility and pre-authorization.