Shipping Policy
U.S. Domestic Shipping
We have local warehouses and logistics operations in the United States, allowing us to offer fast, reliable shipping nationwide.
1. Standard Shipping: 3-5 business days
2. Processing Time: 1 business day
3. Note: Business days exclude weekends and federally observed holidays
Please contact the mail carrier for real-time updates on your order status.
International Shipping
We are happy to serve customers outside of the U.S.! International orders are shipped via international logistics partners.
Important: International orders may be subject to additional duties, taxes, or customs fees. The buyer is responsible for any such charges. VanWin is not responsible for country restrictions, duty taxes, or any other fees collected by customs authorities.
Not sure if we ship to your country? Feel free to contact us first at support@vanwinsports.com and we'll be glad to assist.
Missing Package?
If your package is marked as delivered but you haven't received it:
1. Check your front porch, side door, back porch, garage area, bushes, and mailbox
2. Ask your neighbors if they may have received it on your behalf
3. If it still hasn't turned up after 3 more days, please contact us
1. Check your front porch, side door, back porch, garage area, bushes, and mailbox
2. Ask your neighbors if they may have received it on your behalf
3. If it still hasn't turned up after 3 more days, please contact us
Important Disclaimers
VanWin is not responsible for:
1. Lost orders due to incorrect addresses provided by the customer (including wrong apartment/house number, wrong street, etc.)
2. Unclaimed or refused orders
3. Packages reported as delivered by the carrier, including stolen or missing packages — we are unable to issue refunds or credits for packages that the carrier confirms as delivered
For delivery issues, please contact the mail carrier with your full name and tracking number.
Contact Us
Email: support@vanwinsports.com
Thank you for choosing VanWin!